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Privacy Policy

Privacy Policy for Sol Livity Ltd

Effective Date: [01/06/2026]
Website: www.sollivity.com
Email: enquire@sollivity.com

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1. Who We Are

Sol Livity Ltd (“we”, “us”, “our”) operates www.sollivity.com and provides natural skincare products, resin jewellery, and massage services based in London, United Kingdom.

For the purposes of data protection law, we are the data controller under the Data Protection Act 2018 and UK GDPR.

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2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

  • Our website

  • Email and electronic communications

  • Product purchases

  • Booking and delivery of massage services

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3. Personal Data We Collect

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3.1 Identity and Contact Data

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

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3.2 Transaction Data

  • Order details

  • Payment confirmations (processed via third parties)

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3.3 Technical Data

  • IP address

  • Device and browser information

  • Usage data via cookies and analytics tools

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3.4 Health and Special Category Data

For massage services, we may collect:

  • Medical history relevant to treatment

  • Physical conditions, injuries, or pain areas

  • Allergies or sensitivities

This data is classified as special category data under UK GDPR and is handled with enhanced protection.

 

4. Lawful Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity – to fulfil orders and provide booked services

  • Legal Obligation – for tax, accounting, and regulatory compliance

  • Legitimate Interests – to operate and improve our business

  • Consent – for marketing and health-related data processing

Special Category Data (Health Information)

We process health data only where:

  • You have given explicit consent, and

  • Processing is necessary for providing safe and appropriate treatment

You may withdraw consent at any time.

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5. How We Use Your Data

We use your data to:

  • Process and deliver orders

  • Manage bookings and appointments

  • Provide safe and appropriate massage treatments

  • Communicate with you regarding services

  • Maintain internal business records

  • Improve website performance and user experience

  • Comply with legal obligations

We do not sell your personal data.

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6. Data Sharing and Processors

We may share your data with trusted third parties where necessary, including:

  • Payment service providers

  • Website hosting and IT service providers

  • Delivery and courier companies

  • Professional advisers (legal, accounting)

All third-party processors are contractually obligated to:

  • Process data only on our instructions

  • Maintain appropriate security measures

  • Comply with UK data protection laws

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7. International Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • Adequacy regulations

  • Standard contractual clauses

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8. Data Security

We implement appropriate technical and organisational measures, including:

  • Secure data storage systems

  • Password-protected access

  • Encryption where applicable

  • Limiting access to authorised personnel only

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

 

9. Data Retention

We retain personal data only as long as necessary:

  • Customer order records: up to 6 years (for legal/tax purposes)

  • Health records (massage clients): retained only as long as necessary for safe practice and legal compliance

Data is securely deleted or anonymised when no longer required.

 

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time (where applicable)

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

 

11. Cookies and Tracking

We use cookies and similar technologies to:

  • Ensure website functionality

  • Analyse site traffic

  • Improve user experience

Where required, we obtain your consent before placing non-essential cookies.

(A separate Cookie Policy is recommended.)

 

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices.

 

13. Electronic Communications and Records

By using our website or contacting us electronically, you acknowledge and agree that:

  • Communications may be conducted electronically

  • Electronic records (including bookings, consent forms, and transactions) are stored securely

  • These records may be used for legal and operational purposes

 

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

 

15. Contact Details

Sol Livity Ltd
Email: enquire@sollivity.com

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