Terms & Conditions for Sol Livity Ltd

Effective Date: [01/06/2026]
Website: www.sollivity.com
Contact Email: enquire@sollivity.com

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1. Introduction

These Terms & Conditions govern your use of www.sollivity.com and the purchase of products and services from Sol Livity Ltd (“we”, “us”, “our”).

By using this website or placing an order, you agree to be bound by these Terms.

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2. Business Information

Sol Livity Ltd is a UK-based business offering:

• Natural skincare products (balms, oils)

• Resin jewellery and decorative items

• Massage therapy services in London

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3. Eligibility

You must be at least 18 years old to:

• Purchase products

• Book massage services

By using this website, you confirm that you meet this requirement.

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4. Products

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4.1 Product Description

We make every effort to ensure product descriptions and images are accurate. However:

• Colours and appearance may vary slightly

• Handmade items (e.g. resin jewellery) are unique

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4.2 Safety Disclaimer

Our products are made with natural ingredients, but:

• They are not intended to diagnose, treat, or cure medical conditions

• You should perform a patch test before use

• Discontinue use if irritation occurs

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5. Orders

• All orders are subject to availability

• We reserve the right to refuse or cancel any order

• You will receive confirmation via email once your order is accepted

 

6. Pricing and Payment

• All prices are listed in GBP (£)

• We reserve the right to change prices at any time

• Payments are processed securely via third-party providers

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7. Shipping and Delivery

• Delivery times are estimates and not guaranteed

• We are not responsible for delays caused by couriers

• Risk transfers to you once the product is delivered

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8. Massage Services (Mobile / On-Site)

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8.1 Service Location

Sol Livity Ltd provides mobile massage services at the client’s chosen location.
By booking a service, you agree to:

• Provide a safe, clean, and appropriate environment for treatment

• Ensure adequate space for the therapist to carry out the session

• Ensure the location is free from hazards

We reserve the right to refuse or terminate a session if the environment is deemed unsafe or unsuitable.

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8.2 Bookings and Payment

• Appointments must be booked in advance

• A deposit or full payment may be required to secure your booking

• Travel time may be included in pricing where applicable

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8.3 Consultation and Health Disclosure

Prior to treatment, you must complete a consultation form, either:

• Online before the appointment, or

• In person at the time of the appointment

This will include relevant health and medical information.

You agree that:

• All information provided is accurate and complete

• You will inform us of any changes to your health

Failure to disclose relevant information may result in:

• Modification or refusal of treatment

• No refund where a session cannot proceed safely

 

8.4 Consent to Treatment

By signing the consultation form (electronically or in person), you:

• Provide informed consent to receive massage therapy

• Acknowledge understanding of the treatment provided

• Accept that results may vary

This consent aligns with requirements under the UK GDPR for handling health-related information.

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8.5 Right to Refuse or Terminate Treatment

We reserve the right to refuse or stop treatment immediately if:

• The environment is unsafe

• Inappropriate, abusive, or sexual behaviour occurs

• There are undisclosed health risks

• The therapist feels at risk

In such cases, the full fee may still be charged.

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8.6 Client Responsibilities

You agree to:

• Provide accurate location details

• Be present and ready at the scheduled time

• Ensure appropriate conduct at all times

Delays caused by the client may result in reduced treatment time without refund.

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8.7 Results Disclaimer

Massage therapy is a complementary therapy.
We do not guarantee specific results and services are not a substitute for medical treatment.

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8.8 Cancellations and Access Issues

• At least 24 hours’ notice is required for cancellations

• Failure to provide access to the premises at the scheduled time may be treated as a no-show

• Deposits may be non-refundable in such cases

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9. Cancellations and No-Shows (Services)

• Cancellations must be made at least 24 hours in advance

• Late cancellations or no-shows may result in:

  • Loss of deposit or full fee

• We reserve the right to reschedule appointments if necessary

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10. Returns and Refunds (Products)

• You may have rights under the Consumer Contracts Regulations 2013

• Due to the nature of skincare products:

  • Opened or used items may not be eligible for return unless faulty

• Faulty or damaged goods will be replaced or refunded

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11. Intellectual Property

All content on this website (including text, images, branding) is owned by Sol Livity Ltd and may not be copied or used without permission.

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12. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for:

  • Indirect or consequential losses

  • Allergic reactions where patch testing advice was not followed

• Our total liability shall not exceed the amount paid for the product or service

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

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13. User Conduct

You agree not to:

• Use the website unlawfully

• Provide false information

• Engage in abusive or inappropriate behaviour

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14. Privacy

Your use of our website is also governed by our Privacy Policy (see above document).

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15. Electronic Communications

By using this website, you agree to receive communications electronically, including:

• Order confirmations

• Booking details

• Customer service responses

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16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the English courts.

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17. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page.

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18. Contact

Sol Livity Ltd
Email: enquire@sollivity.com